K-9 Castle

Inconsistent injury reporting

“It’s not pleasant at all to pick up your dog and see that he has an injury very close to his eye... We do not alert parents if it is a minor injury.”

Dog escaped during intake

“they took his leash off while putting on the slip leash, and it wasn't secure, so he got loose and thankfully ran behind the desk and not towards the door.”

Strict vaccination/spay requirements(4 mentions)

“They told me they cannot have her at the facility because of this [not spayed]. Complete waste of my time.”

Communication/Booking issues(5 mentions)

“I called to ask about boarding, no answer so I left a message. They never called back.”

Mandatory nap time(2 mentions)

“For the first 2 1/2 hours, he was put in a kennel for 'nap time'. I didnt like dropping him off to a stranger in a strange place and the left alone.”