K-9 University
3829 Spring Creek Pkwy, Plano, TX 75023
Overview
K-9 University is a long-established (since 1993) dog care facility in Plano and Garland, TX offering boarding, daycare, grooming, and training services. They specialize in behavioral training including reactivity and anxiety issues, use positive reinforcement methods, and provide climate-controlled kennels with structured daily routines including open play, rest breaks, and bedtime. Pricing starts at $40/night for boarding and $22/half day for daycare, with additional services like training add-ons available.
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
389 reviews analyzedK-9 University is a highly established facility with a loyal client base spanning decades, particularly praised for its exceptional grooming services (specifically Sam) and transformative board-and-train programs. While the majority of customers report happy, exhausted dogs and professional staff, there are significant polarized reviews regarding their 'positive punishment' training philosophy and occasional reports of dogs returning home soiled or ill. The facility is noted for being entirely indoors, which is a point of contention for some owners but a non-issue for others seeking a climate-controlled environment.
People love
Staff shoutouts
Worth noting
Physical injury/Unsupervised play
“My puppy got bitten while being in their care. Was told the trainer stepped out for “a minute” while the dogs were playing!”
Allegations of 'Positive Punishment' / Harsh methods
“K-9 University trainer sprayed bitter apple spray directly into his mouth... practice could cause GI upset and ulcers.”
Hygiene/Urine smell upon pickup
“When I picked up our dog he smelled (stunk) like urine. I took him home and bathed him right away. His bathwater turned yellow!”
Canine Cough(6 mentions)
“2 did went 1 came out with Kennel cough... Just a little upsetting that they didn't reply to my email.”
Training Effectiveness(5 mentions)
“I spent $1,150 to get my dog trained and she learned absolutely nothing. Such a waste of money.”
Lack of outdoor space(2 mentions)
“Kinda nervous when I saw that they really didn't have a yard for the dog walks. Their facility in Plano is all inside.”
Top Rated
4.8 stars from 409+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 409 reviews.
At a Glance
Pricing
Boarding
$40–$49/night
Daycare
$22–$33/day
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