K9 Activity Club

Dog injured on premises with no staff notification (puncture wound requiring $1,100 vet surgery)

“We found a serious puncture wound near his groin when we brought him home... whatever it was, it happened there, and nobody said a peep about it.”

Dog left bleeding on concrete with no food/water/blanket, no follow-up with owner

“When I picked him up he had been left for hours on concrete with no blanket, food, or water, and was still bleeding.”

Dog sustained injury during stay, staff blamed dog for being defensive

“They declined to pay any portion of his $366 medical bill... and blamed him (a 21 lb Boston Terrier) saying he snapped at them.”

Puppy injured in crate, ear piece found in crate, inadequate supervision (1 person with ~30 dogs)

“I found a piece of my Dogs ear in her crate... 1 person in yard with about 30 dogs.”

Dog developed aggressive behavior after training program

“Brought my dog for training and he developed aggressive behavior which he probably learned from other dogs with little or no supervision.”

Multiple incidents with same dog over years, conflicting stories from staff

“We got 3 different stories of what happened and nothing but attempts to resolve themselves if any wrong doing.”

Communication issues - no updates, generic report cards, hard to reach by phone(12 mentions)

“It is very difficult to give you a review because you send us the same report card every time, and we never see any pictures of Enzo playing.”

Dog contracted kennel cough or got sick after stay(6 mentions)

“He is also coughing and congested-still 2 weeks later. He is not around any other dogs so he picked up something while being boarded.”

Inconsistent training results - no progress on specific issues(5 mentions)

“When it came to leash pulling, nothing changed... she chokes herself until she gags and vomits just to get away from 1 or 2 people walking down the street.”

Pricing concerns - expensive, extra fees not explained(4 mentions)

“They charge for feeding during the day... I had to pay a $10 fee for them to give him his own food. I thought that was a bit odd.”

Dog returned matted, dirty, or not bathed as promised(4 mentions)

“He was so matted and full of mud!! We made a grooming appointment with our groomer ASAP. Our groomer had to shave him down to the skin he was so matted and filthy.”