K9 Clubhouse
225 Macdonald Crescent #105, Fort McMurray, AB T9H 4B5
Overview
K9 Clubhouse is a dog boarding and daycare facility established in 2018 in Fort McMurray, Alberta. The facility offers top-quality doggie daycare and dog boarding services with a team dedicated to dog well-being. Google rating is 4.5 stars from 97 reviews.
Amenities & Policies
What Reviews Say
97 reviews analyzedK9 Clubhouse is highly regarded for its convenient bus shuttle service, professional grooming, and effective training programs, with many dogs showing visible excitement upon arrival. However, the facility faces serious polarized feedback, with a segment of users reporting significant safety incidents and poor communication regarding pet updates. While most customers feel their pets are treated like family, the owner's responses to negative feedback tend to be dismissive or defensive.
People love
Staff shoutouts
Worth noting
Allegations of dog attacks and lack of accountability
“They have lost peoples dogs, allowed dog to attack other dogs and had their employees get incredibly injured.”
Sanitation concerns (urine odor)
“Picked up my dog and he, his toys and bed reeked strongly of urine to the point I had to go out that night... to get him bathed.”
Communication/Report Card consistency(4 mentions)
“Not only did we not get any report cards, they were least bothered and not interested in providing us any updates.”
Booking/Billing errors(2 mentions)
“2/3 weren't actually booked so I drove across town for an appointment they didn't give me.”
Top Rated
4.5 stars from 97+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 97 reviews.
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