K9 Resorts Luxury Pet Hotel Emerson

Chemical burns/Skin irritation from cleaning products

“The vet believes he was exposed to a cleaning product. I now see another review where a dog was burned by cleaning products around the same time.”

Allegations of unsafe staffing and management neglect

“his concerns about training and dog safety went ignored for months, after he was attacked by private play dog due to a front end girls inability to handle the dog.”

Communication regarding logistics/weather(4 mentions)

“Communication is sorely lacking at every turn... my reservation had been cancelled due to bad weather! ... I didn’t get notified until after 8am.”

Management/Staff Turnover(3 mentions)

“That horrible woman is still the assistant manager who is incredibly rude... everyone else is always changing.”

High dog volume in daycare(2 mentions)

“In the video, we didn’t love the volume of dogs in the play area... it was close to 30 total that day.”