Westbury facilities
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K9 Resorts Luxury Pet Hotel Garden City

k9 resorts

1587 Stewart Ave, Westbury, NY 11590

4.9
511 Google reviews
Cage-freeSmall dog areaAccepts puppiesMedication adminClimate controlledOnline booking

Overview

K9 Resorts Luxury Pet Hotel Garden City is an award-winning luxury dog boarding and daycare facility in Westbury, NY, ranked #1 in the nation for 6 consecutive years by the International Boarding & Pet Services Association. They offer cage-free accommodations including Luxury Suites, Executive Rooms, and Traditional Compartments, with separate daycare programs for small dogs (under 30 lbs) and large dogs (over 30 lbs), plus individualized daycare options.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper/Parvo, Bordetella, Canine Influenza

Policies & Details

Care & Play

Group play
Solo play
Daily updates β€” Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 10 months for daycare participation

What Reviews Say

470 reviews analyzed

K9 Resorts Luxury Pet Hotel Garden City is highly regarded for its exceptional cleanliness and professional, welcoming staff. Customers frequently praise the facility's '5-star hotel' feel and the convenience of daily photo updates via social media. While the premium pricing and lack of 24/7 on-site staffing are minor points of contention, the overwhelming majority of pet owners report that their dogs are excited to arrive and return home happy and well-exercised.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
4.9
Drop-off / pickup
4.9
Communication
4.8
Safety
4.7
Value
4.2

People love

Immaculate Cleanliness(45)Social Media Updates(32)Exhausted/Happy Dogs(38)

Staff shoutouts

Glenn(12 mentions)Samantha(3 mentions)Ariana(2 mentions)Gabby

Worth noting

Allegations of staff mistreating dogs (yelling/cursing)

β€œOnly bring your dogs here if you want them to be yelled at all day and mistreated by an employee named Martha who curses at your dogs in spanish”

Allegations of toxic workplace/harassment

β€œmanagement not only harasses but allows other employees to harass each other”

Lack of overnight staffing/potty breaks

β€œCurrently their last walk is at 7pm, until they reopen at 7am the next day, that’s too long of a stretch for any boarded dog to wait to go potty.”

Pricing/Extra Fees

β€œLastly, they also charge additional for bringing your own dog food.”

Lack of Live Webcams

β€œThe only reason I gave it 3 stars instead of 5 is because I’d like live streaming available inside my dogs suite”

Owner replies to 95% of reviewsAvg response: 2dprofessional tone42 repeat customers

Top Rated

4.9 stars from 511+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 511 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.8/ 5
Amenities6 of 14
Reviews511
Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

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