K9 Resorts Luxury Pet Hotel Middletown

Dogs contracting kennel cough/parasites/illnesses during stays

“My dog recently became extremely sick after his stay here. After a very hefty hospital stay and many tests, my dog had a parasite that he got from here.”

Dogs left unattended or unsupervised with other dogs

“My little dog was being humped by another dog, he seemed scared and didn't move at all. The person taking care of dogs didn't even realized what was happening in there.”

Dogs accessing medication (allergy pills)

“The staff hung a bag of their allergy medication outside their room and the dogs got to it and tore the bag apart.”

Dogs kicked out of facility mid-stay with no notice

“They make a phone call to the emergency contact saying that they have ran out of space and can't keep the dog overnight.”

Communication gaps - not receiving updates or pictures as expected(8 mentions)

“They don't communicate with you about how your dog is doing. They tell you to check their instagram.”

Health issues after stays - kennel cough, parasites, infections(6 mentions)

“both times I had my dog stayed there first time was Kennel cough now this time it's a parasite”

Price/value concerns - expensive for the service(5 mentions)

“Expensive charged $400 for 2 tcup poodles for 2 days.”

Staff turnover or management issues(3 mentions)

“Absolutely unprofessional, owner/manager does not respond to calls or messages.”