K9 Resorts Luxury Pet Hotel Roxbury

No overnight staff supervision - dogs left unattended from 9pm-6am with only cameras monitoring

“Dogs are left alone when boarding from 9 pm - 6 am. No staff at all on site!!!!!”

Dog returned bruised from boarding

“why my dog is always bruised when leaving?”

Dog injured during daycare evaluation (lacerations) and subsequently contracted kennel cough

“After the evaluation was over my dog had all lacerations on her neck, and one week later she has kennel cough”

Poor communication and dog returned sick after boarding

“Our dog came back from a 3-day stay extremely lethargic and sick as anything. Still hasn't bounced back. no updates, no photos, no communication”

Communication gaps(5 mentions)

“The communication is beyond poor as well as any updates you would expect to get on your pet”

Limited business hours for 9-5 workers

“I also wish their hours of operations are more convenient for people who work 9-5”

No live video streaming for owners to monitor dogs

“No way to see dog on video when away. Would be nice addition”