Syosset facilities
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K9 Resorts Luxury Pet Hotel Syosset

k9 resorts

120 Eileen Way, Syosset, NY 11791

4.9
312 Google reviews
Cage-freeOutdoor yardSmall dog areaReactive breeds OKMedication adminOnline booking

Overview

K9 Resorts Luxury Pet Hotel Syosset is an award-winning luxury dog boarding and daycare facility ranked #1 in the nation for 6 consecutive years by the International Boarding & Pet Services Association. The facility offers cage-free accommodations including Luxury Suites, Executive Rooms, and Traditional Compartments, with separate areas for small and large dogs, and provides both daycare and boarding services with a focus on individualized care.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:9:00 AM - 5:30 PM
Pick-up hours:9:00 AM - 5:30 PM

Care & Play

Group play
Solo play
Daily updatesFree

What Reviews Say

312 reviews analyzed

K9 Resorts Syosset is highly regarded for its exceptional cleanliness and professional, high-end environment, often compared to a luxury hotel. Customers frequently praise the staff's attentiveness and the peace of mind provided by daily photo updates on social media. While there are isolated complaints regarding billing and strict temperament testing, the overwhelming majority of owners report that their dogs are excited to arrive and return home happy and well-exercised.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Drop-off / pickup
4.9
Communication
4.8
Value
4.7
Safety
4.5

People love

Immaculate Cleanliness(45)Social Media Updates(22)High Energy/Exhausted Dogs(18)

Staff shoutouts

Lexi(7 mentions)Allison(5 mentions)Glenn(5 mentions)Christina(4 mentions)Brittany(3 mentions)

Worth noting

Contraction of Kennel Cough/Bronchitis

my dog contracted kennel cough on two separate occasions using the daycare and boarding with the second instance resulting in bronchitis. My poor dog has been sick for weeks and I'm in for $2000 and counting with the vet bills.

Strict Temperament Evaluation(2 mentions)

within 5 minutes of being with my dog they turned us away like villains... all because they were having trouble putting his collar on.

Billing/Reservation Errors(2 mentions)

They said we didn’t give a deposit... then when it came to billing they billed for services that were neither ask for or given.

Owner replies to 92% of reviewsAvg response: 1dprofessional tone34 repeat customers

At a Glance

Google rating
4.9/ 5
Review score
4.9/ 5
Amenities6 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.34

Pricing

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