K9 Resorts Luxury Pet Hotel Wellington

Severe illness/Medical emergency post-stay

“My dog went in for one week, perfectly fine, the day I picked him up that evening he started throwing up profusely with blood... strangulation of his intestines.”

Allegations of banning customers after complaints

“The manager call to say they would issue the refund, but then told us this would be “the end of our relationship.” In other words, we were banned for expecting basic decency.”

Lack of overnight staffing(3 mentions)

“I was never aware that there is not a staff onsite during overnight boarding until this weekend. I personally am not comfortable with that.”

Inconsistent photo updates/report cards(8 mentions)

“K9 failed to send daily photos and updates. I had to call them to find out how my pup was doing.”

Hidden fees/Pricing transparency(2 mentions)

“Lots of hidden costs... They charge to feed your dogs the food you provide. Never heard of such a thing.”