Karnik Pet Lodge at Maple Village

Owner reports inadequate disclosure of escalating dog behavior before a fight

“My dogs were regularly going to karnik and I always asked how they did when I picked them up and they always said good. But clearly things were not going well.”

Reported injury following group play

“I found blood marks around her ear.”

Reported severe hygiene and boarding-care failure

“My dog was filthy. Her hind quarters were covered in crusted urine. Her bed was covered in urine and had to be thrown out.”

Reported lack of supervision

“12 hrs of no supervision is unacceptable.”

Reported rude management interaction

“Management was rude and condescending”

Reported failure to return a call and rude reception

“Never called me back and receptionist was rude”

Communication and incident transparency(3 mentions)

“I could not get a straight answer to what happened.”

Crowding and group-management concerns(3 mentions)

“They are over crowded and do not know how to handle situations.”

Rude or inadequate customer service(2 mentions)

“Never called me back and receptionist was rude”

Supervision concerns(2 mentions)

“12 hrs of no supervision is unacceptable.”

Boarding cleanliness and hygiene(2 mentions)

“My dog was filthy. Her hind quarters were covered in crusted urine.”