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Kaycee's Kritters

Name: Kaycee's Kritters
Address: 11 Burtch Rd, Ohsweken, ON N0E 1K0, Ohsweken, ON, N0E 1K0, CA
Telephone: +1 519-484-2602
Rating: 4.7

11 Burtch Rd, Ohsweken, ON N0E 1K0

4.7

63 Google reviewsGoogle Verified

Staff overnightOutdoor yardMedication adminGroomingOvernight potty breaksOnline booking

Overview

Kaycee's Kritters is a home-based dog boarding hotel located on a 5.5-acre farm in Mount Pleasant, Ontario, owned and operated by Karen Gibson with over 30 years of animal care experience. The facility offers overnight boarding ($36/night), day boarding ($25/day), grooming, and private walks, with individual rooms (40-80 sq ft) featuring pet doors to private outdoor runs. Dogs receive group playtime throughout the day, and the facility requires DAPP, Rabies, and Bordetella vaccinations.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: DAPP, Rabies, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:9am-10am, 1-2pm, 6-7pm (or 8-9am/7-8pm for $20 extra)

Pick-up hours:9am-10am, 1-2pm, 6-7pm

Late pick-up fee:$20

Billing method:Per night

Cancellation & Deposits

Care & Play

Group play

Daily updates — Free

Feeding policy:Owner provides food

Raw diet accommodated

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Multi-dog discount — $26/night for additional dog in same room

Owner operated

What Reviews Say

63 reviews analyzed

Kaycee's Kritters is highly regarded for its professional grooming and affordable boarding, with many long-term clients praising the staff's kindness and the dogs' lack of stress. However, there are significant concerns regarding transparency, including restricted facility tours and a serious allegation of unauthorized medication administration. While most customers are satisfied, the owner's responses to negative feedback tend to be defensive rather than conciliatory.

Staff

4.8

Value

4.7

Dog happiness

4.5

Drop-off / pickup

4.2

Facility

3.8

Communication

3.5

Safety

3.0

People love

High-quality grooming services(12)Affordable pricing(8)Stress-free environment for pets(6)

Staff shoutouts

Karen(9 mentions)Tiffany(3 mentions)Kaycee

Worth noting

Unauthorized administration of emergency medication/sedation

“They needlessly gave Darcy her EMERGENCY pain medication (effectively sedating her) for 6 days, without my permission and against the instructions I had given them.”

Restricted access to view boarding facilities

“You are not allowed to see the place where your animal is kept before you leave them to the care of these people.”

Extreme thirst upon return(2 mentions)

“My dogs drank water for 10 minutes straight after getting them back home.”

Misleading advertising regarding exercise space

“It’s nothing like that and feels a bit like false advertising... the only outside access for the dogs is via runs that are fenced in and approximately 5 meters long.”

Owner replies to 100% of reviewsdefensive tone11 repeat customers

Top Rated

4.7 stars from 63+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 63 reviews.

At a Glance

Google rating

4.7/ 5

Review scoreInsufficient topic coverage

Amenities6 of 14

Reviews63

Repeat customersNumber of reviews that mention returning or being a regular customer.11

Pricing

Boarding

$36/night

Daycare

$20–$25/day

Contact

Visit Website +1 519-484-2602 11 Burtch Rd, Ohsweken, ON N0E 1K0

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