Kennels in the Country

Dog injured during stay - no explanation provided by staff, foot wrapped too tightly causing swelling, dog lost 10 lbs

“During my dogs stay he was injured. No one know what had happened to him. They told us he must have hurt him self going into his kennel. We had him picked up. They wrapped his foot so tightly it caused major swelling and discomfort for him. We had our dog vetted to find he had lost 10 lbs during his stay.”

Facility locked and unresponsive during posted pickup hours, multiple phone calls unanswered

“got to the kennel on Friday at 9:40 am during normal pickup hours and the door is locked. Nobody is answering the kennel phone or the cell phone listed. We have left messages over and over with no response.”

Active dog kept in isolation entire week with no socialization, gained 5+ lbs, became fearful

“She had had no social activity with any other dogs... The guy said he would put her in isolation to start with... but obviously that's where she stayed for a week. My dog who super social is now super sciddish.”

Hidden fees and upselling(2 mentions)

“for quality care for my dog was an up charge for anything you could think of. Example let him out in a fenced in yard. A fee was required for each day.”

Price increases

“they are raising their prices from $25 to $45. I know prices always go up, but that's almost double!”

Unresponsive communication

“Nobody is answering the kennel phone or the cell phone listed. We have left messages over and over with no response.”