Kerfree Kennels LLC

Dog died due to neglect - vomiting blood, aspirated pneumonia, dehydration, owner failed to inform about vomiting and withheld critical health information

“My dog is now DEAD. I obviously won't be coming back and I wouldn't tell anyone to board their animals here.”

Dog left alone for 24+ hours with no check-ins, no response to calls/texts/emails for 3+ days, dog returned underweight with hot spots

“They left my dog completely alone for over 24 hours — no check-ins, no response to calls, texts, emails, or messages for 3+ days.”

Dog returned in emotional distress, increased anxiety, owner not responding to texts, dog left in kennel despite promises

“My dog came back in worse emotional distress because she wasn't answering my texts.”

Unsanitary facility conditions under new ownership

“Under the current ownership, however, the place has come to look very unsanitary.”

Unsafe sleeping area for dogs, potential lack of insurance

“The area where dogs sleep is alarming and unsafe.”

Poor communication and unreturned calls(3 mentions)

“It is ridiculously hard to get anyone to call you back.”

Pricing disputes and bait-and-switch tactics(3 mentions)

“They tried to charge double for one night of boarding... They also increased the price of a mandatory bath from the quoted $45 to $100, after the fact.”

Mandatory bath policy and hidden fees(2 mentions)

“They wanted me to pay $50 to pick up my two dogs 40 minutes early... The website states this policy but it does NOT mention that they charge this fee PER dog.”

Lack of proactive updates/photos

“I had to REQUEST a photo/update of my dogs on their first day and got a response 3-4 hours later.”