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Kim's Relaxing Pup's Castle LLC

Name: Kim's Relaxing Pup's Castle LLC
Address: 5201 Wyandot Pl, Hilliard, OH 43026, Hilliard, OH, 43026.0, United States of America
Telephone: +1 419-356-8016
Rating: 4.9

5201 Wyandot Pl, Hilliard, OH 43026

4.9

93 Google reviews

Staff overnightAccepts puppies

Overview

Kim's Relaxing Pup's Castle offers dog boarding with 24-hour care and extended daycare hours. They provide packages for frequent visitors and enforce strict safety policies including non-refundable deposits and mandatory vaccinations. The facility requires crate training, prior socialization, and proof of vaccinations are required.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHPP, Lepto, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:6:00 AM - 10:00 PM Daily

Pick-up hours:6:00 AM - 10:00 PM Daily

Billing method:Per 24h

Cancellation & Deposits

Cancellation notice:3 days notice

Cancellation penalty:Full payment required without notice for daycare; 24-hour notice required for daycare and 72-hour for boarding with deposit non-refundable

Deposit required — 50% deposit due 3 weeks prior (non-refundable)

Care & Play

Group play

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Multi-dog discount — 75/day for 2 dogs vs 90/day for 2 single rates

What Reviews Say

93 reviews analyzed

Kim's Relaxing Pup's Castle is highly regarded for its personalized, home-based environment that excels in socializing nervous or under-socialized dogs. Customers consistently praise the frequent photo updates, the clean turf yard, and the owners' deep knowledge of canine health and behavior. While one reviewer cited a poor trial experience, the overwhelming majority of clients report their dogs return home 'happy and exhausted' with many becoming long-term regulars.

Dog happiness

5.0

Cleanliness

5.0

Communication

5.0

Value

5.0

Facility

4.9

Drop-off / pickup

4.9

Staff

4.8

Safety

4.7

People love

Photo Updates(32)Socialization & Confidence Building(15)Turf Backyard(4)Flexibility with Schedules(12)

Staff shoutouts

Kim(58 mentions)Steven(42 mentions)

Worth noting

Allegation of poor socialization/introduction of new dogs to resident dogs

“They don't know how to introduce a new dog to their big dogs... Pushing customers to send dogs every week even if not needed.”

Communication/Responsiveness

“Left messages. Never called back.”

Staff Attitude (Isolated)

“The guy Steven and his partner Kim, probably the worst bed side manners as well.”

Owner replies to 100% of reviewsAvg response: 1dwarm tone34 repeat customers

Top Rated

4.9 stars from 93+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 93 reviews.

At a Glance

Google rating

4.9/ 5

Review score

4.9/ 5

Amenities2 of 14

Reviews93

Repeat customersNumber of reviews that mention returning or being a regular customer.34

Pricing

Boarding

$45/night

Daycare

$20–$40/day

Contact

Visit Website +1 419-356-8016 5201 Wyandot Pl, Hilliard, OH 43026

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