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King William Pet Resort & Spa Boarding & Grooming

Name: King William Pet Resort & Spa Boarding & Grooming
Address: 1118 B Seaton Lane Building B, West Point, VA 23181, West Point, VA, 23181, US
Telephone: +1 804-843-4419

1118 B Seaton Lane Building B, West Point, VA 23181

4.3

36 Google reviews

Medication adminGroomingTraining

Overview

King William Pet Resort & Spa is a pet boarding and grooming facility in West Point, VA, formerly known as Haurand Kennels under new ownership since 2016. They offer boarding, daycare, grooming, and training services with no extra charge for medications or special diet preparation. The facility requires proof of current vaccinations and accommodates outside-hours pick-up/drop-off for an additional $35+ fee.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: up to date vaccination records

Policies & Details

Care & Play

Group play

Feeding policy:Owner provides food

Raw diet accommodated

Extras

Owner operated

What Reviews Say

36 reviews analyzed

The facility has a polarized reputation with mostly 5-star reviews praising staff friendliness and caring service, particularly for grooming by Janet. However, serious red flags emerge in negative reviews: multiple reports of dogs returning with fleas, grooming injuries, and one severe case of neglect where dogs were left in urine-soaked conditions. Communication issues and inconsistent grooming quality (especially with male groomers) are recurring complaints. The new ownership appears to have improved the facility, but safety and quality control concerns persist.

Dog happiness

4.5

Staff

4.5

Value

4.0

Facility

3.5

Drop-off / pickup

3.5

Cleanliness

2.5

Safety

2.0

Communication

2.0

People love

Staff friendliness and caring attitude(12)Janet - excellent groomer(5)Dog happy/comes back clean and smelling good(8)Good with large dogs(3)New owners improved facility(2)

Staff shoutouts

Janet(5 mentions)James

Worth noting

Dogs coming home with fleas after boarding/grooming

“they came home with fleas”

Dog injured during grooming (cut paw, razor burns, cuts)

“her back left paw was cut open with trimmer blades”

Dogs left in urine-soaked conditions, neglect

“they reeked of urine...they smelled like they'd be laying in their own urine”

Dogs labeled 'vicious' without owner notification

“They labeled our poor dogs as vicious and then chose to neglect them without saying a word”

Grooming quality - butchered cuts, uneven shaving, damaged coats(4 mentions)

“she was BUTCHERED! Her head was chopped flat...they cut her beautiful mane tail down to look like a cat toy”

Fleas/parasites after services(3 mentions)

“my dog came home COVERED IN FLEAS”

Lack of communication about dog issues(2 mentions)

“ZERO communication...they were going to do it again if we hadn't found another place”

Dog health issues after boarding (weight loss, kennel cough)(2 mentions)

“she lost 5 pounds...she ALSO came back with kennel cough”

Owner replies to 75% of reviewsAvg response: 1dprofessional tone12 repeat customers

At a Glance

Google rating

4.3/ 5

Review score

3.3/ 5

Amenities3 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Contact facility for pricing

Contact

Visit Website +1 804-843-4419 1118 B Seaton Lane Building B, West Point, VA 23181

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