La Pooch Pet Resort & Groom Spa
2232 TX-19, Sulphur Springs, TX 75482
Overview
La Pooch Pet Resort & Groom Spa is a family-owned pet boarding and daycare facility in Sulphur Springs, TX with over 14 years in business and 2700+ clients. The facility offers boarding and grooming services, with staff living on the premises for overnight care. Operated by Derek and Shelbi Cooper, the business prioritizes making pets feel at home away from home.
Amenities & Policies
Policies & Details
Extras
What Reviews Say
71 reviews analyzedLa Pooch Pet Resort is highly regarded for its grooming services, particularly the 'nail whisperer' Jaylon, and its ability to handle anxious or special needs dogs. While the majority of customers report happy, well-cared-for pets and a clean facility, the owner's responses to negative feedback are notably defensive and occasionally confrontational. There are isolated but serious concerns regarding injury notification and staff conduct that contrast with the otherwise glowing reputation for boarding.
People love
Staff shoutouts
Worth noting
Physical injury and lack of notification
“his front puppy pads were bleeding. We were never notified that he was in such distress and I had to call and ask what had happened.”
Allegations of staff intoxication and verbal abuse of animals
“smelled beer on Melisa breath as she spoke to me... the red headed groomer was yelling at a dog on the teable.”
Communication/Unreturned calls(2 mentions)
“Both times I left messages and both times no one returned my call”
Pricing/Hours(3 mentions)
“Very limited hours for pickup though and kinda on the high side for prices.”
At a Glance
Pricing
Contact facility for pricing
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listingOther Facilities in Sulphur Springs
Stable Hands Pet Sitting
Sulphur Springs, TX
Contact for pricing
View Details