Lakeside Kennel & Cattery

Dog returned emaciated with 18% weight loss over 2 weeks, no communication from staff

“She looked emaciated, her hip bones and ribs were showing badly. We weighed her at home and we found out she lost 18 percent of her body weight in two weeks.”

Dog returned with injuries, abrasion on snout, dried blood, rash

“She has an abrasion on her snout and had dried blood and dirt on the underside of her jaw and neck. Her neck is bleeding from irritation and she has a terrible rash on her underbelly.”

Dog returned injured with paw injuries, filthy condition

“Our dog was returned to us filthy, and his paws were injured.”

Dog returned extremely stressed with ongoing diarrhea

“When we picked him up he was EXTREMELY THIRSTY and had diarrhea as soon as we got home. He was definitely STRESSED. We thought it would pass; however, its been 2 weeks (diarrhea has continued).”

Facility transparency/visibility during COVID(3 mentions)

“When we arrived, we were not allowed in the facility at all. We had to wait in some outdoor patio space, and when the door opened, we couldn't see a single thing inside.”

Unexpected extra charges(2 mentions)

“We were surprised though with a $10 daily charge that added up to $60 that was not communicated to us (for taking the dog outside for one on one time).”

Communication gaps about services(2 mentions)

“I was told bath service included nail clippings. My dog did not receive this service.”

Staff knowledge/responsiveness(2 mentions)

“The young lady who was there both times helping us with our dog didn't have any answers for any questions.”