Lap of Luxury Pet Resort

Unclear or confusing pricing information

“I was then told that on top of whatever price this person quotes me after I register, there’s also a “room fee””

Facility size and outdoor-space concerns

“Very odd place to begin with honestly. SUPER small.”

Disagreement about management of an energetic dog

“They also out my dog in time out for being too excited?”

Reported rude phone interaction

“How can I expect you’ll take excellent care of my dogs if you’re rude to me over the phone?”

Concerns about facility suitability and confidence in care(2 mentions)

“I did not feel comfortable leaving my dog at all.”

Communication or customer-service concerns(2 mentions)

“lack of care and desire to even help me learn what my options were over the phone”