Le Chateau Pet Resort - Amarillo Pet Boarding

Pet death due to alleged neglect/starvation

“She was dead by Saturday evening weighing only 13.1 lbs... necropsy results came back there were no stomach contents.”

Severe physical injuries/attacks

“Our 7 lbs Papillon, Lilo, was attacked by an 80+ lbs Golden Retriever... underwent a 3hr surgery.”

Failure to feed as instructed

“the food for the day I dropped him off was returned to me and wasn't touched which means he stayed a day at Le Chateau without being fed.”

Feeding negligence(4 mentions)

“I pre portion his food ahead of time... all but one when I picked him up he had food that was not given to him.”

Communication/Update lapses(3 mentions)

“We were told we would get daily updates of our pets and that doesn’t happen. Even when I reach out for updates a lot of times we get ignored.”

Billing/Refund disputes(3 mentions)

“they refuse to refund my money and will never help me when I call them or try to make it right.”