Le Loft Canin de l'Outaouais

Physical injury to dog

“i dropped off my puppy there and he came back injured on his testicules… how did this happen?!”

Medical neglect (Medication not administered)

“My dog ​​stayed for three days and never received his medication...”

Health/Sanitation (Fleas)

“The problem (the reason for 2 stars) is that he came back with fleas!”

Dehydration/Heatstroke

“My dog was severely dehydrated when we picked him up... puking and not sleeping.”

Communication/Responsiveness(6 mentions)

“Could never get any callbacks from them. Even after calling several times and leaving messages.”

Scheduling/Hours changes(3 mentions)

“Suddenly, it was no longer possible to pick up or drop off your dog on Sunday mornings... forced to leave your dog an extra day and pay for that extra day.”

Slow intake/Staffing levels(4 mentions)

“I found it extremely concerning that they were outright admitting that they can't keep up with the demand and neglecting simple services.”