Lilo’s Dog Hotels & Daycare

Severe neglect/malnourishment claim

“I paid well over $1k for my dogs to come back malnourished and honestly neglected... You can feel every bone on my poor babies.”

Physical injury during grooming

“It was very negligent of you to only apply cream to the wound you made... Now there's blood everywhere.”

Unsanitary conditions and lack of supervision

“The first things we noticed were the smell and the noise of nonstop barking... She grabbed a mop and a poop bag and started to clean up while trying to not be seen.”

Language barrier(3 mentions)

“No one here speaks english, so communicating this to them took seemingly hours.”

Grooming dissatisfaction/Pricing(3 mentions)

“they asked me for $90 USD more because according to them it needed a rinse and blah blah.”

Wait times/Staffing levels(2 mentions)

“I was left standing at reception for over 15 minutes with no acknowledgment—and... there appeared to be only one employee on duty.”