LovingTouchDogGrooming

Dog injured during grooming (cuts, bleeding, buzzed too short)

“I was shocked to find her fur buzzed down to the skin, with patchy areas and even cuts that were bleeding.”

Owner being rude to customers including in front of children

“The owner was very rude and long story short walked out with my kid crying from yelling”

Unreliable - no-shows, missed appointments, shop not open

“Made appointment for 9:30 in the morning shop wasn't open. No one was there made five phone calls. No one answered super rude.”

Poor communication/scheduling issues(5 mentions)

“I had made an appointment for my dog to get groomed and was told on the phone they only had a 4 o'clock appointment on Friday... the groomer asked my dogs name and was told his appointment was next Tuesday at 4 not today.”

Owner rudeness/unprofessionalism(4 mentions)

“She said 'I don't need your comedy. Especially for nail trimming.' Then she put back on her headphones and called, 'Goodbye... goodbye...'”

Appointment management failures(3 mentions)

“Made an appointment 2 months ago like she suggested... no reminders at all... She never called. She said it wasn't her job to keep track of my appointments and called me a name I won't repeat.”