Lucky Dog Bark - Lake Norman

Health/Illness after boarding (Kennel Cough/GI issues)

“My dog had terrible vomiting and diarrhea when I picked him up... KENNEL COUGH! DIARRHEA! VOMIT! All three, within 48 hours of picking out dog up.”

Unreported injuries during stay

“One of our dogs came home with a huge gash on his face and they didn't catch it, or report it to us.”

Allegations of water deprivation and high dog-to-staff ratios

“The employees are taught to deprive dogs of water... sometimes when they are short staffed one employee can be responsible for 40 dogs at a time.”

Sudden price increases without notice(6 mentions)

“The management team was completely unethical and doubled prices without informing the customer.”

Hygiene (Dogs smelling like urine)(4 mentions)

“Both times when we dropped our dog off... she was given back to us with her paws and tail soaked with urine.”

Lack of supervision in the 'Dog Bar' area(5 mentions)

“No staff was there to help intervene and the other owners did not step in to help... my Vizsla getting bit in the face.”