Lucky Pawz Iowa City LLC

Dog returned injured without owner notification

“Our Dog, Ronin came back from the Iowa city location with several injuries, of just one day of daycare. He doesn't want walk around and doesn't want to get up from laying down. We were NEVER notified that he was injured”

Chemical burn/infection on dog's paws during boarding

“when we picked him up he could not walk from pain... all four of his paws were bloody and infected - the vet thought he may have walked onto floors that were recently cleaned with a harsh cleaner”

Staff accused of pushing dog with leg

“I saw one of the attendants push my dog with his leg”

Potential impairment concerns with staff

“Fairly certain one employee was high or drunk when I picked him up too”

Kennel safety issue not disclosed

“They also failed to inform me that my dog could jump out of their kennels- huge safety issue”

Lack of notification about injuries or health issues(4 mentions)

“We were NEVER notified that he was injured and nothing was said when we picked him up”

Dog smell at pickup(5 mentions)

“The smell that our dog came with was to die for this means the environment is not clean”

Feeding instructions not followed(2 mentions)

“I provided two days worth of food... requested that he be fed half the bag right then... when I picked him up 36 hours later, almost the entire bag of food was intact”

Pricing concerns(3 mentions)

“They are a little pricey, but it's worth it when you buy a 20 day pass like we do”