Magic Grooming & Pet Resort

Dog death (Kingsley case) - multiple reviews describe negligence, no water provided, no emergency care during seizure, owner not called for hour

“Kingsley died on April 19th, 2024 in their care and they were negligent in getting him the attention he needed when they knew we needed help.”

Dog injuries during grooming - cuts, wounds, bleeding

“When I looked at his paw and it looked like a wound that was cleaned up and masked to look like nothing happened.”

Dog returned traumatized, hiding, or with visible injuries

“When I went to look for him I saw him shaking and hiding, I felt something bad happened.”

Eye injury during grooming leading to potential vision loss

“They returned her to me with a damaged left eye, unable to open it, and she was in pain. The vet told me she had an ulcer that could be due to a blow or something that had entered her eye.”

Dog contracted kennel cough/infection at facility

Staff denied responsibility/injuries, attempted cover-ups

“They were quick to say 'that didn't happen here'. 'We don't have tools here that could cause that'.”

Poor phone communication / rude front desk(5 mentions)

“the girl who answers the phone does not listen to what you say. She keeps repeating questions that you have answered clearly.”

Broken promises on timing / scheduling(3 mentions)

“They told me he would be ready by 12:00 or before... they called me to tell me they were running late and he wouldn't be ready until 1:30pm.”

Unauthorized charges / price transparency(4 mentions)

“they charged me for the bathing service which I DID NOT REQUEST... it's a shame that they do things that HAVE NOT BEEN AUTHORIZED.”

Dog returned stressed or traumatized(4 mentions)

“He didn't eat for two days. He didn't bark, he was sad, scared.”