Freeport facilities
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Malibu Pet Hotel | Pet Boarding

107 Guy Lombardo Ave, Freeport, NY 11520

4.7
88 Google reviews
Staff overnightOutdoor yardReactive breeds OKGroomingTrainingOvernight potty breaks

Overview

Malibu Pet Hotel is a 41+ year old pet care facility in Freeport, NY offering dog boarding with a unique no-dog-socialization approach, emphasizing one-on-one human interaction instead of group play. They provide multiple boarding levels from standard kennels to luxury apartments with live-in staff, plus grooming and training services. Strict pre-boarding requirements include 14-21 day restrictions on vet/groomer visits and verification of all vaccinations including Bordetella.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Bordetella, Rabies, all inoculations

Policies & Details

Care & Play

Solo play
Daily updates
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Senior dog accommodations

What Reviews Say

88 reviews analyzed

Malibu Pet Hotel is a highly trusted, long-standing facility with a dedicated multi-generational client base that praises their 'family-like' care for both dogs and cats. While they maintain extremely strict health and reservation protocols that can occasionally lead to friction with new customers or walk-ins, these same rules are credited by regulars for keeping the environment exceptionally safe and disease-free. The staff is noted for high-touch communication, including FaceTime updates and personalized dietary adjustments for stressed pets.

Cleanliness
5.0
Safety
5.0
Dog happiness
4.9
Staff
4.8
Communication
4.7
Value
4.5
Facility
4.0
Drop-off / pickup
3.8

People love

Long-term trust/Longevity(12)Cat boarding expertise(8)Medical/Health attentiveness(5)

Staff shoutouts

Lauren(2 mentions)Caroline(2 mentions)Trina

Worth noting

Strict no-walk-in policy causing confrontation

“the person behind the glass... flips out and makes me run outside to get out, 'youre not allowed to be here without a reservation'”

Strict entry/reservation policies(2 mentions)

“They called and told us that we have to pick our dog. They even didn't try to do anything for a dog to stay there...Our vacation was cancelled.”

Dated facility

“it is obvious that this place needs to upgrade a bit.”

Owner replies to 96% of reviewswarm tone15 repeat customers

Top Rated

4.7 stars from 88+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 88 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.6/ 5
Amenities6 of 14
Reviews88
Repeat customersNumber of reviews that mention returning or being a regular customer.15

Pricing

Contact facility for pricing

Contact

Visit Website+1 516-379-6040Get directions to 107 Guy Lombardo Ave, Freeport, NY 11520

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