Man's Best Friend Pet Resort
329 S Mullen Rd, Belton, MO 64012
Overview
Man's Best Friend Pet Resort is a pet care facility in Belton, Missouri offering dog boarding with spacious temperature-controlled runs and over 2 acres of fenced outdoor play area, doggy daycare with group play in two rooms with connecting yards, and grooming services 6 days a week. They also provide cat boarding in multi-tiered condos. The facility has a 4.8 rating from 406 reviews and operates Monday-Friday 7:30am-7pm, Saturday 7:30am-3pm, and Sunday noon-6pm.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
393 reviews analyzedThe facility is highly praised for its affordable pricing, exceptional grooming services (specifically Stephanie), and a staff that genuinely loves animals and accommodates high-anxiety or senior pets. However, there are severe safety concerns regarding a past heat-related fatality and recurring issues with kennel cough outbreaks and poor phone communication. While the majority of long-term clients are fiercely loyal, new customers should weigh the high praise for 'extra touches' like bed washing against serious historical neglect allegations.
People love
Staff shoutouts
Worth noting
Pet fatality attributed to heat stroke/neglect
“On June 13th 2022... these people left my 6 year old English Bulldog outside in the heat to die! ... The necropsy stated that HEAT STROKE COULD NOT BE RULED OUT!”
Outbreak of Kennel Cough
“Both of my dogs contracted a vaccine resistant strain of kennel cough... they made no mention of this to me.”
Allegations of severe injury/permanent damage
“They almost killed my pet. He has permanent damage.”
Lack of communication/updates(6 mentions)
“The only thing I would like is a quick daily report on how he ate, did he play nice, etc.”
Difficulty reaching staff by phone(3 mentions)
“Initially tried calling as I had a few questions, no response. Called the next day multiple times... no response, no voicemail.”
Dated or 'filthy' facilities(4 mentions)
“The check-in area looked absolutely filthy... Facilities are dated.”
Top Rated
4.8 stars from 406+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 406 reviews.
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