Martin Kennel & Grooming

Rodent infestation - rat poop found in dog food container

“And discovered it to be full of rat poop. The lid had obviously been left off their dog food.”

Dogs contracting kennel cough despite being vaccinated

“despite both dogs being current on all vaccines, including bordetella (kennel cough)- they both tested positive.”

Physical injuries to dogs during boarding - cuts, gashes

“He had a gash on his nose and cuts all over his front legs.”

Wrong dog nearly sold/taken - mix-up with another customer's dog

“she went to pick it up they was trying to sell her dog.”

Dogs returned sick with respiratory symptoms

“Both dogs came back with bad sneezing and coughs but they have all their shots.”

Dogs returned timid/nervous after boarding

“My one dog came back home very timid and nervous for a week.”

Communication/phone responsiveness(3 mentions)

“I tried to call multiple times to schedule an appointment with no answer.”

Facility transparency - not allowed inside(2 mentions)

“They will not let you go in to see the place they groom the dogs.”

Grooming quality inconsistent(2 mentions)

“They completely shaved his belly and barely touched his ears and tail.”

Extra/unexpected charges

“They charge me 20 dollars extra for 1 flea on my dog.”