Granbury facilities
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Midtown Pet Retreat

1863 Acton Hwy, Granbury, TX 76049

4.7
135 Google reviews
Outdoor yardAccepts puppiesReactive breeds OKMedication adminGroomingOnline booking

Overview

Midtown Pet Retreat is a 6,000 sq. ft. pet facility on 2 acres in Granbury, TX offering dog boarding, cat boarding, doggy daycare, and basic grooming services. They were voted Best Pet Boarding Runner Up in Hood County News Best of Hood County 2020 and 2021. The facility provides both socialized and non-socialized daycare options, accommodates dogs of all breeds and sizes, and offers various room accommodations including suites for boarding.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

Policies & Details

Hours & Billing

Billing method:Per night

Care & Play

Group play
Solo play
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 7 months for socialized daycare

What Reviews Say

135 reviews analyzed

Midtown Pet Retreat is highly regarded for its compassionate staff who excel at handling anxious, elderly, and 'difficult' breeds, with many customers reporting their dogs are excited to arrive. However, there are significant polarized experiences regarding safety and management; while most find the facility clean and affordable, a small number of reviews raise serious concerns about a lack of overnight staffing, missed feedings, and alleged injuries. The management appears to be fiercely protective of their staff, occasionally resulting in a defensive tone when responding to negative feedback.

Cleanliness
4.8
Value
4.8
Dog happiness
4.7
Staff
4.6
Communication
4.5
Facility
4.2
Drop-off / pickup
4.0
Safety
3.5

People love

Care for anxious or difficult breeds(6)Affordability(5)

Staff shoutouts

Kelly(5 mentions)Tosha(2 mentions)Candice(2 mentions)Zach

Worth noting

Unattended facility overnight

“Nobody is there from 6pm to 7am. Who’s taking care of the dogs for 13 hours?”

Alleged injury/bite incident

“noticed after pickup that she had been bitten by a much bigger dog... tooth puncture mark that broke the skin.”

Neglect of basic needs (feeding/hygiene)

“All of the food I sent for Friday... was sent back home with me, which is how I know she wasn't fed that day.”

Lack of overnight staffing/surveillance(4 mentions)

“the only one issue that bothered me was the fact that there was no one present (human or video surveillance) from the hours of 6 PM to 6 AM.”

Limited outdoor/potty time(2 mentions)

“During the day they let her out only 3 times for 15 minutes each. That is not enough time for a small puppy.”

Owner replies to 2% of reviewsdefensive tone18 repeat customers

Top Rated

4.7 stars from 135+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 135 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.4/ 5
Amenities6 of 14
Reviews135
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website+1 817-579-5512Get directions to 1863 Acton Hwy, Granbury, TX 76049

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