Mis Amigos Pet Care Center

Grooming injury requiring anticipated veterinary care

“Yesterday she was cut pretty badly during her haircut. I’ve attached images.”

Severe distress during nail trimming

“Gigi was sooooooo stressed!”

Phone and voicemail outage prevented contact

“Called next day at 9, dead line. Not even voicemail.”

Pricing and billing dissatisfaction

“No more for me, they are good to my dogs but not to my wallet.”

Reported rude staff interaction

“She spoke to me in an accusatory and unpleasant manner”

Grooming or nail-trim experiences causing injury or distress(3 mentions)

“He trimmed a few as I tried holding her, getting clawed in the process. I finally called a halt to it 1, 2 or 3 nails from being done because she was panting frantically and so upset.”

Pricing, discounts, and perceived value(3 mentions)

“They could cut the prices.”

Difficulty contacting the facility(2 mentions)

“Can't even get ahold of them I drove 20 minutes to go make an appointment and 1 person was there outside with the dogs, she said I could call the next day from 8-6. Called next day at 9, dead line. Not even voicemail. Infuriating”

Unpleasant or unprofessional customer communication

“Rather she spoke to me in an accusatory and unpleasant manner the way she may speak to her young child but in no way shape or form a reasonable discourse with a client.”