Misty Ridge Animal Resort & German Shepherds

Dog injured while in facility care - puncture wounds, torn foot pads, sores

“My dog stayed at Misty Ridge for a week and was badly injured in two different locations. These were not small wounds either.”

Serious infections requiring veterinary care

“She came home with two badly infected large puncture wounds that required multiple trips to the vet to treat and mounting vet bills.”

Dehydration and neglect - dogs not fed/watered properly

“Both dogs came back severely dehydrated and had diarrhea. Both dogs drank two whole bowls of water and two bowls of food when they came back.”

Medical medication not administered to dog

“They did not give it to him for 3 out the 5 days he was there.”

Unsanitary conditions - dogs returned dirty, smelling of urine

“Both the dogs had crusty ears and smelled HORRIBLE. They told us that they gave them a bath but they did not.”

Credit card data security breach

“the email contained ALL of my information (to include FULL credit card number/expiration/AND 3-digit SECURITY CODE!)”

Lack of communication about dog welfare issues(5 mentions)

“No one ever let us know that she skipped meals. I had asked, 'you would have called if there was something wrong, right?' and they agreed, 'yeah.'”

Dogs returned injured without staff notification(4 mentions)

“The staff...never informed us that these things had happened.”

Grooming services charged but not provided(2 mentions)

“We were also charged for grooming that did not happen.”

No photo updates despite booking pampered package(2 mentions)

“We had also purchased the 'Pampered Puppy Package,' but never heard anything about the play times or received any pictures of our dog on her nature walks - both of which were promised to us.”