Monte Vista Pet Lodge

Severe medical neglect resulting in death

“Our dog went completely blind, and into organ failure due to not eating... picking up a dying dog covered in her own vomit is not acceptable.”

Unattended dog in grooming loop

“I saw a dog unattended in the back where the bath was with the loop around its neck and crying the whole duration.”

Grooming quality/style mismatch(3 mentions)

“She did exactly the opposite of everything I said, despite the fact that I literally gave her a photo of what I wanted.”

Strict tour/appointment policies(3 mentions)

“They wouldn’t take time to show us around it only takes 10 min out of day. Don’t bother”

Booking/System errors(3 mentions)

“I tried to make an appointment online 3 days beforehand. I didn't hear anything back... When I showed up, they told me I didn't have an appointment.”