Morris Animal Inn at Montville

Medication mishandling - staff misplaced dog's prescribed medication and claimed it fell on floor where other dogs could access it

“they claimed there were multiple emergencies... they claimed there were multiple emergencies and that is why the care for my dog resulted in a subpar performance... they claimed there were multiple emergencies... staff misplacing medication that was prescribed to my dog and said it could have potentially fallen on the floor resulting in another dog eating it”

Service discrepancy - paid for premium cat services but received basic kennel accommodation

“I paid for a cat condo, daily walks & playtime, and only received one of these services... my husband told me they put my cat Malcolm in a kennel vs a condo when he arrives”

Dog banned from facility due to recent vaccinations

“Our dog had gotten a few shots we had a vet appointment right before we attempted to board him here. He was very out of sorts due to the shots he had just gotten. They banned him from this place in Montville and the other one.”

Communication issues / mixed information(3 mentions)

“We've had a few issues with miscommunication and getting mixed information”

Poor phone/customer service during initial inquiry

“Called several times in the AM before somebody picked up... Person answering the phone wanted a lot of information and was speaking very fast / rushed”