Cranbrook facilities
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Mountain Paws Pet Resort

1545 Industrial Road F1, Cranbrook, BC V1C 6P3

4.8
519 Google reviews
Cage-freeStaff overnightOutdoor yardSmall dog areaGroomingTrainingOvernight potty breaksOnline booking

Overview

Mountain Paws Pet Resort is a premier pet boarding and daycare facility in Cranbrook, BC, offering overnight stays for dogs and cats, doggy daycare, non-sedation teeth cleaning, and dog training services. They are the only kennel within Cranbrook city limits and provide premium cage-free boarding options including a unique Penthouse suite where staff sleep overnight with dogs. The facility features separate areas for small and large dogs, outdoor play runs, and accepts raw food diets.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Group play
Solo play
Daily updates — Free
Feeding policy:Owner provides food
Raw diet accommodated

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Senior dog accommodations
Owner operated

What Reviews Say

519 reviews analyzed

Mountain Paws Pet Resort (formerly The Playpen) is highly regarded for its compassionate care, particularly for senior and anxious pets. Customers frequently praise their unique non-sedation dental cleaning service and their willingness to accommodate last-minute emergency bookings. While there are isolated complaints regarding administrative errors and management's defensive response to negative feedback, the overwhelming majority of clients report that their dogs return home 'exhausted and happy.'

Dog happiness
4.9
Staff
4.8
Safety
4.8
Value
4.8
Communication
4.7
Drop-off / pickup
4.7
Facility
4.6
Cleanliness
4.2

People love

Non-sedation Teeth Cleaning(22)Accommodating Emergencies(12)Tired/Happy Dogs(45)

Staff shoutouts

James(14 mentions)Diana(7 mentions)Brianna(3 mentions)

Worth noting

Allegations of lack of transparency regarding injuries/illness

“Heard y'all weren't being transparent for dogs getting sick, hurt, missing teeth... Word travels fast in a small town.”

Booking/Administrative Errors(4 mentions)

“I booked a boarding and a grooming appt at the same time... show up for my grooming appt to be told I didn’t have one.”

Odor/Smell(3 mentions)

“The only downside was the smell of the daycare. It irritated my nose so I'm sure my pup didn't really appreciate it either.”

Defensive Management Tone(3 mentions)

“The owner seems to have limited knowledge on basic customer service skills and instantly jumps to conclusions (saying I'm obviously a fake customer).”

Owner replies to 85% of reviewsAvg response: 2dwarm tone68 repeat customers

Top Rated

4.8 stars from 519+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 519 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities8 of 14
Reviews519
Repeat customersNumber of reviews that mention returning or being a regular customer.68

Pricing

Contact facility for pricing

Contact

Visit Website+1 250-426-4000Get directions to 1545 Industrial Road F1, Cranbrook, BC V1C 6P3

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