Mountain View Kennels

Serious physical injury (broken paw) with no explanation or footage provided.

“My dog came in happy and healthy and left with a broken paw, owners have no information about how it happened.”

Feeding negligence/Failure to follow medical instructions.

“When we picked out dog up we were given a bag with stuff which included 6 individual bags of food (equivalent to 3 full days of food).”

Injury during grooming.

“I took my dog for a hair cut and came back with her eye cut in a lot of pain.”

Hidden costs for activity/playtime(2 mentions)

“The owner did tell me when I called that for $10 extra /day, my dog could go play in the backyard… for 15mins.”

Rigid pickup hours/forced extra nights(2 mentions)

“you are forced to keep them their until 4pm on Sunday because they are 'closed.' This then adds to your cost.”

Communication/Responsiveness issues(3 mentions)

“We emailed the owner... No reply back via email therefore we texted him... weeks have gone by a still no response.”