Mrs Doolittle's Pet Stay N Play

Dog injured and kennel cough outbreak

“They hurt one of my dogs neck and all 4 dogs got kennel cough cost 1400.00 for the week and 800 in Dr bills ! And the mustive left dogs in cage because they pooed and peed in our cages took us two weeks to get them back to normal be careful”

Kennel cough and parvovirus concerns with owner conflict

“Our dog went there for about a month and she had never been sick a day in her life until she started going there. We had to take her to the vet and she was diagnosed with kennel cough.”

Communication issues - phone not answered, no call back(2 mentions)

“I've called about 6 times over 2 days. Nobody has answered the phone or called me back after leaving a message.”

Lack of transparency about policies (reservations, hours, requirements)(2 mentions)

“Was not told nor does it state anywhere on their website that a RESERVATION WAS REQUIRED FOR DAYCARE.”

Staff knowledge and professionalism questioned(2 mentions)

“This place is run mostly by 20-ish year olds who in my opinion have very little knowledge about dogs. They were extremely unprofessional in their responses and overall customer-service.”

Boarding care issues - feeding, updates, dehydration concerns

“When I went to pick up at 4pm, the girl at the desk told me he hadn't been fed at all that day because he ran out of food… Never received any pictures or updates on him except when I called to ask about extending his stay.”