Martinez facilities
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Muir Oaks Veterinary Hospital

1180 Muir Rd, Martinez, CA 94553

4.6
119 Google reviews
Medication adminGroomingOnline booking

Overview

Muir Oaks Veterinary Hospital is an AAHA-accredited veterinary hospital in Martinez, CA serving since 1993. While they offer pet boarding services, their primary focus is veterinary care with 24-hour emergency veterinary support available on-site. The boarding is provided at a veterinary clinic setting with medical attention readily available should pets become ill.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: DHPP, RABIES, BORDETELLA, INFLUENZA (CIV), FVRCP

Policies & Details

Hours & Billing

Checkout time:12pm

Care & Play

Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

119 reviews analyzed

Muir Oaks Veterinary Hospital is highly regarded for its medical expertise and compassionate end-of-life care, with many clients remaining loyal for over 20 years. While the clinical staff and doctors receive high praise for saving lives and handling complex cases, there are significant recurring complaints regarding high costs and inconsistent professionalism from the front-desk and management. Boarding services are generally well-received, though one severe report of medication neglect serves as a notable outlier.

Cleanliness
5.0
Facility
4.8
Dog happiness
4.5
Staff
4.2
Communication
4.0
Drop-off / pickup
4.0
Safety
3.5
Value
3.2

People love

Compassionate End-of-Life Care(7)Emergency/Same-day availability(9)Expertise in complex cases(6)

Staff shoutouts

Herder(18 mentions)Jimison(12 mentions)Arnott(2 mentions)Crystal(2 mentions)

Worth noting

Medical negligence/Surgical error

โ€œThey extracted our dog's tooth and broke off 2 of the 3 roots... the infection went into the bone and sinus. Yes it could have killed him!โ€

Boarding neglect (Medication)

โ€œno medication consumed for days - they charged $4.00 a pill to toss the pill in with his dry food... found the pills in his cage days later.โ€

High pricing/Hidden fees(8 mentions)

โ€œAt the end of the appointment, I was informed that Dr. Codner charges $130, PER dog, just for the office visit... walked away with a bill for over $600.โ€

Rude Receptionist(3 mentions)

โ€œThe receptionist young girl is rude bratty employee and needs to be talked to for her lack of professionalism.โ€

Long wait times/Slow service(4 mentions)

โ€œGreat experience but it took a very long time to check out.โ€

Owner replies to 8% of reviewsprofessional tone24 repeat customers

At a Glance

Google rating
4.6/ 5
Review score
4.2/ 5
Amenities3 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

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