Pleasant Valley facilities
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Mulberry Farm Kennel

349 Rossway Rd, Pleasant Valley, NY 12569

4.3
35 Google reviews
Accepts puppiesGroomingTraining

Overview

Mulberry Farm Kennel is primarily a Cockapoo, Cavapoo, and Poodle breeder based in Pleasant Valley, NY, operating since the 1960s. While they mention offering dog boarding services in the Hudson Valley area as a secondary service, the main focus of their business is breeding and selling puppies with prices starting at $1,850. They also provide grooming and training services through affiliated providers.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, parvo virus shot, DA2PPv

Policies & Details

Care & Play

Feeding policy:Owner provides food

What Reviews Say

35 reviews analyzed

Mulberry Farm Kennel is a highly polarizing Cockapoo/Cavapoo breeder with an overwhelming majority of 5-star reviews praising the excellent quality, health, and temperament of their puppies, as well as the owner's extensive breeding expertise. However, a significant pattern of negative reviews describes confrontational customer service, deposit disputes, and defensive owner responses that include personal attacks on reviewers. The owner responds to every review but uses a defensive, sometimes hostile tone, particularly toward critical feedback. Potential customers should be prepared for a strong-willed personality and understand deposit policies before committing.

Dog happiness
5.0
Cleanliness
4.8
Facility
4.8
Safety
4.5
Drop-off / pickup
4.5
Staff
3.5
Value
3.5
Communication
3.0

People love

Excellent puppy quality and health(18)Owner expertise and breeding knowledge(12)Great temperament of dogs(10)Thorough owner vetting and customer support(8)Repeat customers / multiple dogs from breeder(7)

Worth noting

Owner uses defensive and confrontational language in responses to negative reviews, calling reviewers 'racially/politically motivated' and making personal attacks

β€œI’m beginning to think these one star reviews are racially and/ or politically motivated.”

Multiple complaints about deposit not being returned

β€œDon’t ever give her $500 deposit as you will never get it back.”

Alleged use of profanity and threatening behavior toward customers

β€œShe cursed at me several times very bad language. She even threatened me too.”

Refusal to answer detailed questions about breeding practices, genetics, and parent dog lineage

β€œShe interrupts me and says she is not the breeder for me and I am too high maintenance.”

Poor customer service and rudeness(4 mentions)

β€œHorrible nasty person to deal with... she was horrible to work with”

Deposit refund issues(2 mentions)

β€œDon’t ever give her $500 deposit as you will never get it back”

Defensive/hostile response to customer questions(2 mentions)

β€œI am too high maintenance... I am almost 80 years old and am too exhausted to deal with people who ask too many questions”

Owner replies to 100% of reviewsdefensive tone12 repeat customers

At a Glance

Google rating
4.3/ 5
Review score
4.2/ 5
Amenities3 of 14
Reviews35
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Contact facility for pricing

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