Must Love Dogs Dog Daycare and Boarding

Reported injuries were allegedly not disclosed at pickup

“when I picked her up she had multiple cuts on her face that they failed to mention.”

Reported illness after boarding and alleged lack of concern

“he was diagnosed with Giardia. I called the facility and was told I was the 3rd person to call with this.”

Difficulty contacting staff during a stay

“I had a hard time reaching the staff while my dog stayed there”

Strong urine odor and perceived poor room condition

“When we arrived the overwhelming smell of urine was too much to handle”

Poorly perceived intake and customer-service interaction

“A guy came from around the side and I asked him if I could have my dog temperament tested. He said not without all the vaccine records.”

Cleanliness and odor(3 mentions)

“Wish they cleaned the front entrance as there is dog hair on the doormat and could smell a bit better.”

Communication and availability(2 mentions)

“I had a hard time reaching the staff while my dog stayed there”

Reported injuries or incidents not communicated(2 mentions)

“when I picked her up she had multiple cuts on her face that they failed to mention.”

Reported Giardia exposure or illness

“he was diagnosed with Giardia. I called the facility and was told I was the 3rd person to call with this.”

Unfavorable first-visit customer service

“He said not without all the vaccine records. I said okay and asked if I could see the place and he wouldn't even let me past the outside gate.”