Mutt Motel Dog boarding and grooming

Dog escaped/lost during boarding

“My dog Mason was boarded for less than 24 hours when I received a call they LOST MY DOG. The owner Julio said he climbed over the fence.”

Dog returned with unexplained injuries

“One of my dogs had a bloody toe and scratches around her mouth, and my other dog had a scratched and irritated nose.”

Flea infestation after boarding

“I'm still battling the flea infestation they acquired while being there.”

Aversive training methods with dogs

“The trainer was working with a young girl and her young GSD. He had the dog equipped with a prong collar (incorrectly positioned on the dog's neck) and was using an excessive amount of force.”

Dog returned malnourished/underweight

“They appeared malnourished.”

Dogs not fed/neglected during stay

“Not even one kernel of the food was gone nor any of the treats. It appeared the bag was never taken from the front and to the kennels.”

Lack of communication during stay(3 mentions)

“We were told that we would get daily pics... We didn't receive the first pic, also called and texted several times within the week with only one call being returned.”

Dog health issues after boarding (weight loss, diarrhea, vomiting)(4 mentions)

“Our Rat Terrier had lost 20 percent of his body weight and had severe diarrhea for several days.”

Dirty facility/parking lot smell(2 mentions)

“The parking lot smelt like dog feces.”

Lack of transparency about policies(2 mentions)

“I didn't know until drop-off that they do not take personal items like bowls, toys, blankets.”