Mutty Paws

Senior dog (14 years) became severely ill during boarding - bloody diarrhea, 18% weight loss, severe dehydration, skin damage from feces contact. Owner not notified until pickup day despite dog being sick overnight.

“She had lost 4 pounds (18% of her total weight) and was extremely dehydrated.”

Dogs allegedly not fed properly and came home thirsty/starving

“This is not the first time my dogs have come back to us thirsty and starving.”

Dog isolated from group for extended periods, accused of aggression

“they had isolated him completely for several hours. Not even a staff member was there with him.”

Dog returned with dried feces on coat

“One of my dogs had dried poop on him.”

Feeding during boarding - dogs not fed as directed or reduced appetite not communicated(2 mentions)

“We could not have made feeding our three dogs any easier! We measured their food bag exactly as they would need for the days we were gone, the bag of food did not seem to be touched.”

Dog isolation during daycare - dogs separated/isolated unexpectedly(2 mentions)

“they chose to lock him in a room by himself isolated and without interaction.”

Credit card processing fee (4%) not disclosed upfront

“they charged me a fee to use my debit card/ credit card of 4%! I was not made aware that this is their policy at check in”