Harmony facilities
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My Dog's Care Center

132 Perry Hwy, Harmony, PA 16037

4.6
117 Google reviews
Cage-freePhoto updatesStaff overnightOutdoor yardAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

My Dog's Care Center is a family-owned facility in Harmony, PA operated by Cathleen Erb since 2006. They offer overnight boarding, dog daycare, professional grooming, and training services with 7 indoor and 7 outdoor play areas. The facility features climate-controlled dens with 24/7 security, separates dogs by temperament, and provides enrichment activities. They require vaccinations including rabies, distemper, and bordetella, and dogs must be spayed/neutered after 10 months.

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper, Bordetella, Negative Fecal Exam, Flea Preventative

Breed restrictions: Newfoundland, Great Pyrenees, Samoyed, Leonberger, Bernese Mountain Dog, Rough Collie, L & XL Doodle mixes

Policies & Details

Hours & Billing

Drop-off hours:7am-11am, 3pm-6:30pm
Pick-up hours:7am-11am, 3pm-6:30pm
Checkout time:2pm
Late pick-up fee:$25
Billing method:Per night

Cancellation & Deposits

Cancellation notice:3 days notice
Cancellation penalty:Deposit forfeited
Deposit requiredOne night's stay
Holiday surcharge$5/day

Care & Play

Group play
Solo play
Daily updatesPaid
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 10 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount10% discount for military/police/firefighters; multiple dog discounts for boarding
Senior dog accommodations
Owner operated

What Reviews Say

117 reviews analyzed

The facility is highly regarded for its grooming services and affectionate staff, with many long-term customers praising the 'family-like' atmosphere and enrichment activities like foam parties. However, there are serious documented lapses in boarding care, specifically regarding missed feedings and a lack of transparency regarding physical tours and live cameras. While the owner is highly responsive and apologetic, the severity of the feeding neglect and a reported injury during socialization are significant points of concern for boarding clients.

Cleanliness
5.0
Staff
4.8
Dog happiness
4.5
Drop-off / pickup
4.5
Value
4.2
Facility
4.0
Communication
3.5
Safety
3.2

People love

Grooming Quality(12)Staff Affection(15)Enrichment Activities(5)

Staff shoutouts

Valerie(4 mentions)Kim(2 mentions)ErikaLauren

Worth noting

Neglect of basic care (Feeding)

the staff neglected to feed our dog several meals while we were gone... yet ANOTHER incident of neglecting to feed our dog occurred!

Safety/Injury during socialization

My puppy had a seizure induced by fear due to negligence. I found a bite from the attack on my dogs side after the incident.

Lack of transparency/No-tour policy

declining a request for a tour, nor do they have cameras... stated there were no tours 'due to insurance.'

Feeding errors(2 mentions)

they made a mistake when recording his meal schedule. This caused Beau to miss his evening meal.

Pricing(2 mentions)

paid almost twice as much as where we usually take him... They are a little pricey.

Owner replies to 92% of reviewsprofessional tone14 repeat customers

At a Glance

Google rating
4.6/ 5
Review score
4.2/ 5
Amenities11 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.14

Pricing

Boarding

$50–$120/night

Daycare

$30–$40/day

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