Nauset Canine Club

Kennel cough outbreak with no warning to owners

“Fast forward five days kennel cough. And others we know who used facility also had kennel cough. They never even reached out to warn us”

Injuries to dog (bloody areas on legs) not communicated to owners

“First few times our dog was nice and tired but had bloody areas on legs. When we asked we were told that they play ball on the cement…”

Dog in distress (anxious, hyperventilating) - no owner notification

“I said why did no one call us or at least tell us when we picked her up. They said oh we meant to sorry.”

Dog left barking/screaming all day without owner contact

“I went in and the man said she had been really off and that she was better the day before. He said she was barking like that all day, I said why do you let them bark like that, you should call.”

Dogs barking incessantly audible from outside

“When you drive by you can hear dogs barking incessantly.”

Communication during boarding/daycare

“We boarded her there for 4 days, heard no feedback whole time dog there and nothing was mentioned at pick up.”

Lack of transparency about incidents

“They wouldn’t even admit it. They just mentioned the flu and asked for payment, no apologies…”