Lutz facilities
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New Tampa Pet Resort

3513 E County Line Rd, Lutz, FL 33559

4.7
362 Google reviews
Cage-freeLive webcamOutdoor yardPool / water playAccepts puppiesMedication adminGroomingClimate controlledOvernight potty breaksOnline booking

Overview

New Tampa Pet Resort is a dog boarding and daycare facility in Lutz, Florida offering daycare, boarding, and grooming services. Features include an inground pool for dogs, live webcams for pet parents to monitor their pets, 24-hour video surveillance and security monitoring, and a loyalty rewards program. The facility has been serving the community for over 15 years with a focus on safety, socialization, and fun.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Care & Play

Group play
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner
Fire safety system

Extras

Senior dog accommodations
Owner operated

What Reviews Say

341 reviews analyzed

New Tampa Pet Resort is highly regarded for its engaging daycare environment, specifically its unique saltwater pool which consistently leaves dogs 'exhausted and happy.' While long-term customers praise the friendly staff and cleanliness, there are significant concerns regarding overnight supervision and transparency in pricing. Recent reviews highlight a dichotomy between excellent daily care and occasional lapses in medical communication or hygiene during extended boarding stays.

Staff
4.8
Dog happiness
4.7
Drop-off / pickup
4.6
Cleanliness
4.5
Facility
4.3
Communication
4.2
Value
4.0
Safety
3.5

People love

Saltwater Pool(15)Exhausted/Tired dogs(22)Report Cards with Photos(12)

Staff shoutouts

Tiffany(9 mentions)Jill(6 mentions)Chelsy(2 mentions)

Worth noting

Pet escape/Unsupervised nights

“my (23Ib) dog escaped and was found roaming... It was news to me pets are unsupervised in the evening.”

Severe injury/Fatality

“within 48 hours of being there my dog was in kidney failure and passed away 24 hours later.”

Hygiene/Neglect during long stays

“She smelled awful and had signs of obvious neglect... noticed a huge build up of poop in her fur.”

Hidden fees/Price increases(5 mentions)

“No one informed me about the cost of mandatory walks ($8/day) and staff assumes people should be okay with unexpected fees.”

Dogs returned wet/soaked(4 mentions)

“When I went to pick my dogs up, they were soaked to the bone.”

Grooming quality/Injuries(4 mentions)

“my puppy for grooming and she came back with extremely bad cuts behind her ear.”

Owner replies to 95% of reviewsAvg response: 3dprofessional tone28 repeat customers

Top Rated

4.7 stars from 362+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 362 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.3/ 5
Amenities10 of 14
Reviews362
Repeat customersNumber of reviews that mention returning or being a regular customer.28

Min puppy age

4 months

Pricing

Boarding

$30/night

Contact

Visit Website+1 813-400-1558Get directions to 3513 E County Line Rd, Lutz, FL 33559

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