North Shore Pawville - Pet Boarding, Grooming, Daycare, Training

Dog died from bloat overnight with no staff present - no overnight monitoring

“Riley had been going to this location for the past three years, a total of 14 visits... Riley had passed away during the night due to bloating. She was only six years old... no staff stays on-site overnight.”

Dog showed signs of trauma after grooming (trembling, flinching, cowering)

“Ever since he has been home since yesterday from pawville he has been trembling. He is staying in a corner and when I walk him outside he keeps sitting on his butt.”

Dog injured during grooming (blood vessel in eye)

“At her appointment they stressed her out so much she had Blown blood vessel in her eye.”

Dog became aggressive/violent toward other dogs at daycare

“Our dog became violent towards other dogs while playing there. Never problems with aggressive behavior before.”

Scheduling/booking issues and double bookings

“The rescheduled apmt was then unbeknownst to me….double booked for 8 am a few weeks later.”

Grooming issues - rushed jobs, trauma to dogs(5 mentions)

“He was shaved down….looked like a quick hack job…no feet done and wasn't even sure if he was washed.”

Scheduling and staffing problems(4 mentions)

“Maybe understaffed? Had a scheduled apmt cancel on me in Dec and they rescheduled.”

Communication gaps on appointment times(2 mentions)

“I never got a call, email, or text telling me that I missed my apt or to update me that I had an apt for 9AM that morning.”