Northeast K-9 Academy
9 Mill St, Dudley, MA 01571
Overview
Northeast K-9 Academy is a dog daycare center located in Dudley, MA, operated by a dedicated owner who emphasizes safety, enrichment, and compassionate care. The facility provides a home-away-from-home environment where dogs can socialize, exercise, and receive attention from trained staff proficient in canine first aid.
Amenities & Policies
Required vaccinations: Rabies, DHPP
Policies & Details
Extras
What Reviews Say
52 reviews analyzedNortheast K-9 Academy has a strongly polarized reputation with 69% 5-star reviews praising Rich and his team for genuine love of dogs, excellent boarding/daycare, and quality grooming. However, serious safety concerns emerge from 5 negative reviews describing dog injuries (bites, cuts requiring stitches, self-harm in kennel) with inadequate owner communication. The owner responds defensively to criticism, including legal threats against a suspected fake review. While long-term customers are loyal and dogs appear happy, the safety incidents and communication failures represent significant red flags requiring attention.
People love
Staff shoutouts
Worth noting
Dog injured while boarding - bloody nose and swollen paws from trying to open kennel gate
“His nose is all bloody and scabbed over. His front paws were also swollen and sore.”
Dog returned injured and traumatized after daycare - required emergency vet visit
“I dropped off my happy energetic dog to this daycare and picked up a visibly terrified and in pain dog later that afternoon. She was yelping in pain.”
Grooming injury requiring emergency stitches
“The Groomer/Owner cut my dog so bad that I needed to get emergency stitches that day.”
Dog bitten by another dog at facility - ear injury requiring stitches
“Our dog was bit in the ear by another dog. We had to go to the emergency vet to have stitches done at 10:30pm.”
Dog paw injured through crate wires - no notification given
“Our dog's paw was bit fairly severely... then no one called to let us know. We found out after we paid for the day and they brought him out crying and limping.”
Staff member aggressively yelling at dogs
“I heard a staff member aggressively yell at a dog.”
Grooming took excessively long (8+ hours) and dog was shaved incorrectly
“My dog was there for a grooming for *EIGHT HOURS* and 15 minutes!! He was shaven completely bare, down to his skin other than his head.”
Inconsistent communication about services and policies
“Communication was really inconsistent... I was told a half day is only 4 hours and charged for the extra time... it should have been made clear prior to leaving”
Dog not given water during long grooming session
“He was definitely not given any water during this stressful and long period of time either.”
No enrichment/socialization provided despite assurances
“I asked if he had fun and was told he was not introduced to any other dogs. The whole reason I brought him to daycare was for enrichment and social opportunities.”
Training showed little to no results despite significant investment
“We have spent an incredible amount of money at this business... even did dog training at this facility and received little to no difference in her being trained.”
Owner rudeness
“The owner is a very rude person.”
At a Glance
Pricing
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