Nuzzlers Pet Hotel and Day Care

Alleged illness and rude or uncaring ownership

“our dog was here got pneumonia, the owner is very rude and uncaring.”

Reported injury and lethargy after stay

“Our dog was completely healthy prior to taking him in; we just got him back and he has an open gash on his foot”

Facility inaccessible at scheduled drop-off

“The place was locked. Nobody was around.”

Alleged lack of exercise or socialization

“he literally stayed in his kennel for 48 hours other than going to the restroom”

Poor hygiene at pickup

“When we picked her up her fur was matted in urine and she smelled horrible.”

Reported visibly poor facility condition

“screens torn out, dirty curtains, etc.”

Cleanliness and facility condition(3 mentions)

“poop on the floors and rusty”

Communication and phone responsiveness(2 mentions)

“After about 3 weeks of calling, we finally got a person to answer the phone”

Pet condition or safety after stay(2 mentions)

“Our dog was completely healthy prior to taking him in; we just got him back and he has an open gash on his foot”

Pet hygiene at pickup(2 mentions)

“When we picked her up her fur was matted in urine and she smelled horrible.”