NY Puppy Club 191st
191-15 Northern Blvd, Flushing, NY 11358
Overview
NY Puppy Club 191st is a pet boarding, daycare, and grooming facility in Flushing, NY offering overnight boarding, doggy daycare, and full-service grooming for dogs and cats. They require all pets to be at least 4 months old, spayed/neutered, up-to-date on vaccinations (Rabies, Distemper, Bordetella), and pass a behavioral assessment. They have breed restrictions excluding bully breeds and offer pricing based on dog size with multi-pet discounts.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordetella
Breed restrictions: Pitbulls, American Bulldog, Saffordshire bull terriers, bull terriers, Jindo, wolf hybrids
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Extras
What Reviews Say
700 reviews analyzedNY Puppy Club 191st is a highly popular pet grooming, daycare, and supplies store with an overwhelmingly positive reputation. The vast majority of customers (85%+) give 5-star reviews praising the friendly staff, quality grooming (particularly groomers Haemi, Sunny, Sori, Daniel, and Jenny), wide product selection, and excellent daycare/boarding with live camera access. However, there are significant red flags including approximately 10+ incidents of dogs being injured during grooming (bleeding paws, cuts), dogs returning traumatized, and a serious daycare incident where a dog was attacked without staff intervention. Pricing concerns and occasional scheduling issues are also mentioned. The business responds professionally to all reviews. Long-term loyalty is strong with many customers visiting for years.
People love
Staff shoutouts
Worth noting
Dog injured during grooming - bleeding paws, cuts, skin irritation
“His paws were bleeding because they were cut too short”
Dog returned traumatized or with behavioral changes
“My dog's personality changed entirely. He wouldn't let anyone touch him, seemed shut down”
Dog attacked/harassed in daycare with no staff intervention
“saw her was getting badly harassed by another vicious dog (cornered, alone and belly up). Yet, the caretaker didn't do anything to separate them”
Overnight boarding - dogs left alone for extended periods (15 hours)
“they are in there from 7PM till 9:30/10AM. 15 hours, at least!”
Breed discrimination policy (bully breeds not allowed)
“the manager wouldn't allow them back because they are bully breeds”
Pricing transparency and increases(12 mentions)
“We were charged $167+Tax ($181.83) but I don't think we got a full grooming service”
Grooming quality inconsistency(10 mentions)
“They shaved my both dogs after specifically mentioned not to. Uneven cut too”
Scheduling and appointment issues(8 mentions)
“we made an appointment online and drove 40 minutes to the store, only to be informed that our appointment was cancelled without any notice”
Communication about services and policies(6 mentions)
“the price isn't transparent and it's a rip off”
Top Rated
4.7 stars from 909+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 909 reviews.
At a Glance
Min puppy age
4 months
Pricing
Boarding
$43–$54/night
Daycare
$25–$39/day
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