Wauconda facilities
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Oakview Pet Resort

27645 W Case Rd, Wauconda, IL 60084

4.1
58 Google reviews
Outdoor yardAccepts puppiesMedication adminGroomingTrainingOnline booking

Overview

Oakview Pet Resort is a family-owned facility with two locations in Wauconda and Lake Zurich, IL, serving the Northwest Chicago area for over 25 years. They offer boarding for dogs, cats, and pocket pets, dog daycare, grooming, and a 24,000 sq ft training/show facility on 14 acres at the Wauconda location.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies8+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHLPP, Bordetella, FVRCP, FeLV

Policies & Details

Hours & Billing

Drop-off hours:7am-10am
Pick-up hours:4pm-7pm

Cancellation & Deposits

Cancellation notice:1 day notice
Cancellation penalty:$35 afternoon checkout fee

Care & Play

Group play
Solo play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food
Raw diet accommodated

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount10% off second dog's stay
Senior dog accommodations
Owner operated

What Reviews Say

57 reviews analyzed

Oakview Pet Resort presents a starkly polarized reputation; while many long-term clients praise the staff's genuine love for animals and report their dogs are excited to visit, a significant cluster of 1-star reviews reports catastrophic failures. These include multiple instances of pets contracting kennel cough, physical injuries being returned to owners without notification, and two reports of pets dying in their care. Potential clients should weigh the high staff friendliness against serious concerns regarding medical safety, sanitation, and administrative responsiveness.

Staff
4.5
Dog happiness
4.2
Drop-off / pickup
4.0
Value
3.8
Cleanliness
3.2
Facility
3.0
Communication
2.1
Safety
1.5

People love

Staff Affection for Animals(15)Dog Excitement/Socialization(12)

Worth noting

Unreported pet deaths while in care

They called us on the last day and told us that she passed away that afternoon:-( / My sister boarders her hairless cat there and it died. They did not notify my sister or anything.

Physical injuries and bite marks

one of our dogs came home with skin ripped off his neck, no one told us or bothered to clean him... / I picked my dog up from daycare and he had a bite on his ear... the next time I picked him up i found another bite.

Disease outbreaks (Kennel Cough)

ALL three of them now have Kennel Cough and are vomiting non stop! / BOTH came home with a nasty case of kennel cough. It's cost $250 in vet bills.

Unsanitary boarding conditions

their dog bed was completely soiled and I had to toss it... They clearly kept them in unsanitary conditions.

Billing and Refund Issues(2 mentions)

I am still waiting on the credit from a 10pak ($310)that was purchased on 6/4 but never used. I have left multiple messages and no reply.

Lack of intake procedures/vaccine checks

No copies of vax records, no forms filled out or anything. Very strange.

Owner replies to 2% of reviewsprofessional tone8 repeat customers

At a Glance

Google rating
4.1/ 5
Review score
3.3/ 5
Amenities6 of 14
Reviews58
Repeat customersNumber of reviews that mention returning or being a regular customer.8

Min puppy age

8 months

Pricing

Boarding

$23–$65/night

Daycare

$30–$35/day

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